Looking for returns software that integrates with Rivo? You’re in the right place. Our new integration with Rivo makes it easier for ecommerce brands to create seamless, loyalty-aware return experiences that build trust and drive retention.

Together, Frate and Rivo help merchants control how return policies are applied, how loyalty is rewarded, and how customer accounts are encouraged, all without adding operational complexity.

What does the Frate x Rivo integration do?

This integration connects Rivo’s loyalty and customer account tools directly to Frate’s returns platform. Brands can now personalize return experiences based on customer status, loyalty tier, and purchase behavior. The result is a smarter post-purchase journey that rewards valuable customers, encourages account creation, and removes unnecessary friction.

Key capabilities

1. Instant account recognition inside the return flow

When customers are logged into their Rivo account, they are automatically recognized by Frate during the return process. There’s no need for duplicate logins or verification steps. This simplifies the experience for the customer and ensures the return request is tied to the correct profile.

2. Loyalty-based return rules

With Frate and Rivo working together, brands can adjust return policies in real time based on loyalty tier. VIPs can be offered extended return windows, while first-time shoppers may see standard policies. This allows your team to protect margins while still delivering an excellent experience to high-value customers.

3. Turn returns into a sign-up moment

Customers who aren't already part of your loyalty program can be prompted to join during the return flow. By showing them the benefits of signing up—such as better return options or faster processing—you turn a moment of potential churn into an opportunity for long-term engagement.

4. Better segmentation, smarter decisions

The integration helps you understand return behavior by customer type. You’ll get better data on which segments are most likely to exchange, request refunds, or abuse policies. That visibility allows you to optimize your return strategy based on real customer value.

5. Built to support fast-growing teams

Frate and Rivo are built with lean ecommerce teams in mind. The integration is fast to set up, easy to customize, and backed by product teams who move quickly and care deeply about customer success.

Already trusted by brands like Monos

One of our early shared customers, Monos, is already using this integration to improve their post-purchase experience. With Frate managing returns and Rivo powering loyalty, Monos is able to offer dynamic, tier-based return policies that reflect each shopper’s relationship with the brand. This leads to better retention and lower support volume without sacrificing quality or control.

Ready to personalize your returns?

If you’re searching for returns software that integrates with Rivo, Frate is the leading solution.

We help brands reduce churn, retain more revenue, and create post-purchase journeys that feel as good as the purchase itself.

Book a demo to see the Frate x Rivo integration in action.