News
Frate Raises $3.7M to Optimize Returns

Automated,
Intelligent Returns

Reduce refunds, eliminate fraud, and delight your customers with our AI-driven returns portal.

Powering intelligent returns for top brands

Value-Driven Returns, Engineered For You

Meet your fully automated, exchange-first returns portal—we help reduce your reverse-logistics costs, while elevating your customer experience.

Returns Automation

Seamless returns portal, designed for your customers

Returns Infrastructure

Advanced returns infrastructure,
Engineered for you

AI-powered returns fraud prevention

Use AI to verify item condition to detect discrepancies, prevent fraud, and protect your bottom line.

Smart returns routing

Build workflows based on the item condition or other criteria, and route items to the most profitable destination like resale, direct-to-customer, or warehouse, to reduce shipping trips.

Introduce Recommerce to your customers

Allow customers to ship brand new or lightly used returns directly between each other to increase retention and boost revenue.

Maximizing what you want, Minimizing what you don't

Cash retained

+42%

42% more cash retained via higher exchanges over refunds.

Quicker onboarding

2x

2x faster onboarding than leading solutions.

Instances of fraud

-98%

98% less fraudulent returns through AI-condition assessment.

Environmental impact

-19%

19% less carbon emissions through reduced shipping legs.

How it Works

We're Shopify-first, and integrate with the leaders in CX, Package Protection, WMS, Carriers, etc.

Hear what our customers have to say

"We’ve moved from returns being 100% refunds, to not only reducing that return rate, but now shifting people over to exchanges."

Tina FawcettVP of Ecommerce, Canada Pooch

The Frate Ecosystem

We're building returns, and only returns. You can't bring outsized value if you're focused on too many things. That's why we integrate with other industry leaders so we can all do what we do best.

Built for Shopify,
By ex-shopify team members

You won't find a returns solutions that integrates with Shopify as deeply as us.

A flexible solution
That adapts to your needs

Reduce costs, prevent damage, and retain value with a smarter returns solution built to solve your biggest challenges.

Cut down high costs

Move beyond manual returns management. Automate your process to save time, reduce costs, and focus on growth.

Prevent poor condition returns

Stop damaged returns from piling up. Automate product quality checks to lower warehousing and disposal expenses before they add up.

Unlock more value from your returns

Increase revenue and re-sell excess inventory.

Facing other challenges?

Tell us about your unique return challenges and we'll see if we can build a solution that fits your needs.

Share a challenge with Frate

Returns, Optimized.
Profits, Maximized.

Discover the real results our solution delivers and transform
your returns process—let’s get started.

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